SpexMojo offers 14-Day Return Policy for all its customers.
Returns are validated by the stores from where customer has purchased the product from. In the rare circumstance of customer returning the product due to any valid reason whatsoever, we will process the refund of the reservation amount paid by the user and intimate the user about the same on further updates.
Refund Terms:
Refunds, if any, will always be processed by SpexMojo to customer’s respective bank account or the banking instrument (via credit/debit card) from which the payment was made for orders against SpexMojo Id.
Refund for all COD payments will be in the form of bank transfers.
It takes 7-10 working days for the refund to be processed by SpexMojo. This includes time for quality check at the store, product being sent to the lens lab, quality inspection at the lens lab, confirmation & refund initiation.
Refund Timelines
| PAYMENT MODE | REFUND MODE | REFUND PROCESSING TIMELINE (FROM THE DATE OF ORDER CANCELLATION) |
| Credit Card | Credit Card | 7-10 Working Days |
| Net Banking | Bank Account Online Transfer via NEFT/RTGS/IMPS | 7-10 Working Days |
| Debit Card | Bank Account Online Transfer via NEFT/RTGS/IMPS | 7-10 Working Days |
| COD | Cash On Delivery: Bank Account Online Transfer via NEFT/RTGS/IMPS | 7-10 Working Days |
| Wallet | Wallet | 7-10 Working Days |
* In case payment is made through UPI option, the refund might take up to 30 days.
Some More Refund Scenarios
| Refund Scenarios | Refund Processing Eligibility |
| Faulty product delivery/damage in transit/wrong product delivery | Refund will be processed |
| Customer tries to return product/s which are damaged post the delivery/in used condition/have missing accessories | Refund Will Be Denied |
| If wrong prescription values are entered at the time of order placement. | Refund Will Be Denied |
Note:
In the event of a reservation/offer deal getting cancelled by the seller/store, we will notify the user via valid means of communication. SpexMojo shall not be obligated to provide any alternate reservation in lieu of or to compensate or replace the unconfirmed reservation. All subsequent reservations will be treated as new reservations.
SpexMojo is only intimating/informing customers of a particular deal/offer/product available at the stores near you. The customer shall be completely responsible for all charges, fees, taxes, and other valid expenses borne at the store. SpexMojo shall not be liable in any circumstance.